Frequently Asked Questions
My Account
No. We do not require the
purchase of any ancillary products (e.g., GAP, credit insurance, service
contracts) by a consumer in order for us to approve a credit application or for
a consumer to receive a better rate. If your transaction with the
dealership included any ancillary product that you did not agree to purchase,
please let us know at compliance@stellantis-fs.com.
Also, most ancillary products may be cancelled and you may be entitled to a
refund or rebate. If you would like to cancel an ancillary product, you
may call us at the following numbers: Retail Accounts please dial 1-(800) 234-0971 (MON-FRI 8:00 AM - 8:00 PMT EST) and lease accounts please dial 1-(800)-439-0985 (MON-THUR 8:00 AM - 11PM EST / FRI 8:00 AM - 9:00 PM EST / SAT 9:00 AM-5:30 PM EST) or notify us at compliance@stellantis-fs.com and we
will gladly assist you in cancellation.
Payments
Stellantis Financial Services does not maintain a
relationship with the third party bill payment service DOXO. Stellantis
Financial Services does not impose a fee when making a payment with us directly
via ACH. DOXO and other companies are not affiliated with us and you are not
obligated to use their services. If a bill pay company claims to be affiliated
with Stellantis Financial Services, please let us know via telephone at 800 234
0971 or e-mail us at reportfraud@stellantis-fs.com.
No. Before signing up
with any payment provider, we recommend closely reviewing the terms,
conditions, and representations, including any claims concerning
“savings.” Many of these claims omit
the impact of an enrollment fee. We do
not require any consumer to sign up with any third party payment
companies. If you experience any issues
or have concerns about any such product, please contact us and we may be able
to provide assistance.
Statements
Credit Reporting and Bankruptcy
Military(SCRA)
The SCRA permits
servicemembers to terminate a motor vehicle lease early without penalty under
certain circumstances as follows:
§
Prior to active duty, and then been called onto active duty
for 180 days or longer; or
§
During active duty, and then received orders for:
o
a Permanent Change of
Station (PCS) from a location inside the continental United States (CONUS) to a
location outside the continental United States (OCONUS), or a PCS
from a location OCONUS to any new location; or
o deployment with a military unit or in support of a military operation for 180 days or longer.
If you entered into your auto
lease during active-duty military service and then received
PCS orders, here are some examples of which orders allow you to terminate your
auto lease under the SCRA:
§
OCONUS to any other state
or location
o
For example, Alaska to
Hawaii, or Alaska to Texas, or Hawaii to Germany
§
CONUS to OCONUS
o
For example, Georgia to
Alaska
Carefully read your lease terms and consider your situation
before signing the contract. The SCRA does not allow you to terminate your
contract if you receive PCS orders from one CONUS location to another, for
example, Georgia to California.
When servicemembers lawfully terminate motor vehicle leases, the SCRA also requires you be refunded all lease amounts paid in advance. However, you may still be responsible for some end-of-lease amounts such as past due payments up to the date of termination, taxes, excess mileage and/or excess wear related to your vehicle(s). If you have any questions or concerns about your account or need information concerning early termination, please contact as follows: compliance@stellantis-fs.com or 1.800.439.0985.