Frequently Asked Questions
No. We do not require the purchase of any ancillary products (e.g., GAP, credit insurance, service contracts) by a consumer in order for us to approve a credit application or for a consumer to receive a better rate. If your transaction with the dealership included any ancillary product that you did not agree to purchase, please let us know at firstname.lastname@example.org. Also, most ancillary products may be cancelled and you may be entitled to a refund or rebate. If you would like to cancel an ancillary product, you may call us at the following numbers: Retail Accounts please dial 1-(800) 234-0971 (MON-FRI 8:00 AM - 8:00 PMT EST) and lease accounts please dial 1-(800)-439-0985 (MON-THUR 8:00 AM - 11PM EST / FRI 8:00 AM - 9:00 PM EST / SAT 9:00 AM-5:30 PM EST) or notify us at email@example.com and we will gladly assist you in cancellation.
Stellantis Financial Services does not maintain a relationship with the third party bill payment service DOXO. Stellantis Financial Services does not impose a fee when making a payment with us directly via ACH. DOXO and other companies are not affiliated with us and you are not obligated to use their services.. If a bill pay company claims to be affiliated with Stellantis Financial Services, please let us know via telephone at 800 234 0971 or e-mail us at firstname.lastname@example.org.