Customer Frequently Asked Questions
My AccountBack to Categories
Yes. Our policy is to honor customer preferences and restrictions. If an account becomes delinquent, we may attempt to contact you using your contact information. If you would like to limit or restrict contacts, we encourage you to contact us as follows and let us know your preferences: U.S. Mail: Stellantis Financial Services, Inc. Attn: Compliance Department, 3065 Akers Mill Rd SE, Suite 700, Atlanta, GA 30339 or by E-Mail: email@example.com
There is not a prepayment penalty for paying off your account prior to the contractual maturity date.
No. We only take assignment of retail installment contracts from authorized dealerships.
No. We only take assignment of retail installment contracts from authorized dealerships.
You may contact us by calling 800-234-0971, Monday-Friday from 8:00 am until 8:00 pm ET. For the hearing impaired, please contact the telecommunications relay service by dialing 711. Please notify us if you prefer to speak in a language other than English. You may also receive a translation and description of commonly used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.
To update your account information, such as your address, phone number or email, please call us at 800-234-0971 Monday-Friday from 8:00 am until 8:00 pm ET. You may also contact us via e-mail at firstname.lastname@example.org.
Multiply your principal balance by your interest rate and divide that figure by 365. That will give you the per diem interest (daily interest). Then count the number of days between payments and multiply that sum by the per diem interest. The resulting amount is the accrued interest for that payment. Example: ($10,000 principal x 18% interest rate) / 365 = $4.93 per diem interest). Please see "What is a simple interest contract?" for more information.
Send proof of your name change (e.g., driver's license, marriage certificate, part of the divorce decree showing name change) by mail to the physical address or by email to email@example.com
The reasons can vary. You may have made late payments, had return check items, or received one or more payment extensions. If your contract is a simple interest contract, then the finance charge disclosed to you in your contract assumed that all payments would be made in full on the scheduled due dates. The actual amount of finance charges incurred and the actual amount of your final payment will depend on your payment record. If you make payments after the scheduled due dates or received any payment extension(s), you will pay more finance charge/interest and you may have a balance remaining after your final scheduled payment. If you make payments before the due date and do not defer any payments, you will pay less finance charge/interest over the life of the loan. If you have reached your maturity date and have a remaining balance, we will work with you and you may not be required to pay the remaining balance with one payment.
You always have the right to redeem the vehicle by paying the full amount owed prior to the sale of the vehicle. In some states, you have the legal right to reinstate the contract by paying the delinquent amount (including fees) prior to the sale of the vehicle. In states where reinstatement is not legally required, you may be eligible to reinstate the agreement and get back the vehicle before the vehicle is sold. Information concerning redemption and reinstatement will be included in our notification letter that will be or has been sent to you. To find out if your account is eligible for reinstatement and, if so, the amount to reinstate, call us at 1-800-234-0971.
We offer fixed rate, simple interest loans, which means the interest rate is fixed and will remain constant throughout the entire term of the loan.
You are allowed to move your due date up to 20 days from your original due date. This may be accomplished in one or more due date changes but never more than 20 days beyond the original due date. The first payment should be made before submitting the request and the account must be current. The exception to that rule is that no due dates are allowed between the 27th of the month to the 2nd of the following month (inclusive) unless you're set up on the auto debit payment program. We must receive a complete, signed due date change form to change the due date. Keep in mind that interest continues to accrue. For example, if you moved your payment due date from the 1st of the month to the 5th of the month, your first payment with the new due date will be applied to cover the interest that accrued from the 1st through the 5th.
Please read the attached educational document by clicking https://www.stellantis-fs.com/LearningCenter/Calculating-Simple-Interest.
The VIN is also known as your Vehicle Identification Number or serial number. It is a 17- digit number and letter sequence that can be easily found on your insurance card, registration, or original purchase paperwork. It is also located on your vehicle's dash or inside of the driver's door.
If you have filed a Bankruptcy petition, please contact our Bankruptcy Department at 888-622-9208. Send all Bankruptcy documents to Stellantis Financial Services, Inc., Attn: Bankruptcy Department, 3065 Akers Mill RD SE. Suite 700, Atlanta, GA 30339.
Stellantis Financial Services, Inc. is located at 5757 Woodway Drive, Suite 400, Houston, Texas 77057. We also have a servicing center located at 3065 Akers Mill, Suite 700, Atlanta, Georgia 30339.
Your payment was received on or after the late fee assessment date. The late fee assessment date is the point at which the grace period ends and you must pay a late charge for failing to pay a regular installment payment when due. For example, if a monthly payment is due on the first of the month, and a borrower is given a 15-day grace period, a late fee will be assessed if the payment is received on or after the 16th of the month. Your grace period, if any, is disclosed in your contract. If you have a question or concern about your grace period or any fees, please contact us at firstname.lastname@example.org.
It is important to remember that finance charges such as interest are calculated on your declining principal balance and your daily finance charge declines as your principal balance declines. That means that a greater percentage of your monthly payment is distributed to finance charges/interest early in the life of the contract because of the larger principal balance, and a greater percentage is distributed to the principal toward the end because of the smaller principal balance. Thus, the principal balance decreases slowly at first and more quickly closer to the end of the contract. The timing of your payments also will vary the finance charges you owe. Since finance charges will accrue daily for simple interest contracts; the actual amount of finance charge and the actual amount of your final payment will depend on your payment record. If you make every payment on the due date, you will pay off the contract in the time frame and amount described in your contract. If you make your payments before the due date, you will pay less in finance charges. The later you make your payments after they are due, you will pay more in finance charges. This illustrates the importance of making payments on time. Late payments will result in more of each payment being distributed to finance charge/interest and the balance being reduced more slowly. Also, depending on your contract, you may be subject to a late fee if the monthly payment is not made within the "grace period." Depending on your contract, you may be subject to an NSF fee for payments made with insufficient funds. If permitted by the contract and state law, part of your payment may be applied to these fees prior to principal. Payment extension(s) will result in a longer repayment period than originally scheduled. Any payment extension(s) will result in more finance charges/interest accruing on your account and a slower reduction of your principal balance than if payments were made as originally scheduled in your contract. Interest will continue to accrue during the extension period and your payment following the extension period will be applied to pay the unpaid interest that accrued during the extension. Similarly, a due date change may result in more finance charges/interest than if all payments were made as originally scheduled. Please see "What is a simple interest contract?" for more information.
PaymentsBack to Categories
When you make your regular monthly payment, you may include an additional amount. Any amount in excess of the accumulated interest due (and applicable fees that are due and payable, if any) will be applied to principal.
No. Accumulated interest will be a component of each payment to the extent that any interest is due. Your regular monthly payment includes an amount to cover accumulated interest with a portion going toward principal.
If a payment is returned due to insufficient funds or uncollected funds, we may choose to resubmit the payment a second time if the payment is eligible for resubmission. Resubmission may occur up to 7 days after the original payment date.
Yes. Interest will continue to accrue during the extension period and your payments following the extension period will be disproportionately allocated to the unpaid interest. This will result in more interest accruing on your account and a higher principal balance remaining at the end of the term than if payments are made as originally scheduled in your contract.
For a telephone payment, you may call to cancel or reschedule your payment. You must call at least 24 business hours in advance of the scheduled due date. For a web payment, you should log into your account and cancel the payment at least 1 business day prior to the payment date. If the payment has been processed, you will not see the payment as pending on the web site and will be unable to cancel.
Autopayments will be debited until you provide a notice of cancellation, the account is paid in full, or if the maturity date is reached. Notice of cancellation must be received at least three business days prior to the scheduled “debit” date. Cancellation may occur orally (toll free 1-800-234-0971) or in writing. You may also cancel in writing by e-mail by sending it to email@example.com, or by US Mail or courier to Stellantis Financial Services, Inc., Attn: Compliance Department, 3065 Akers Mill Road SE, Suite 700, Atlanta, GA 30339.
Automated payments will be debited until you provide a notice of cancellation, the account is paid in full, or the due date is reached. Also, if three consecutive Autopay NSFs for the same bank account, we will automatically cancel the recurring payments.
Yes. The extension of the payment(s) will impact your original term. For example, if your contract has a 60-month term and you receive a two-month extension, your term will now be scheduled to expire at the end of the 62nd month, not after the 60th month. Therefore, if approved, a payment extension(s) will result in a longer repayment period than originally scheduled, will result in more interest accruing on your account, and will result in a higher principal balance remaining at the end of the term than if payments are made as originally scheduled in your contract. Interest will continue to accrue during the extension period and your payments following the extension period will be disproportionately allocated to the unpaid interest. GAP/debt cancellation waivers may be impacted by payment extension(s) and any claim may not pay the entire remaining balance.
The pending refund will start processing approximately 7 days after the final payment is posted to your account.
No. At this time, you are encouraged to contact the Recovery Team at 888-622-9211 to discuss possible resolutions or you may email us at firstname.lastname@example.org.
Your payment is due on the due date disclosed in your contract. Grace periods only apply to the assessment of late fees, if permitted by state law and your contract. Your grace period, if any, is disclosed in your contract. If you have a question or concern about your grace period or any fees, please contact us at email@example.com.
Yes. Please call our Customer Service Department at 800-234-0971 to request an auto pay form. This is an optional service and you are not required to sign up for automatic recurring payments to be approved or to receive a specific interests rate.
We do not accept payments via credit card. We are able to accept debit card payments through an unaffiliated payment processing company. Our service provider charges a fee of $4.50 for their service. You may pay without incurring a processing fee as follows: Check via mail, ACH via telephone, or ACH via website. Debit payments initiated after 8:00 PM ET will be credited to your account the following day.
You may move your next due date by paying ahead. The most you can move your next due date is 3 months. If you make a payment that is at least twice as much as the current payment due, but less than three times as much, your next due date will be moved out 2 months. If you make a payment that is at least three times as much as the current payment due, your next due date will be moved out 3 months. Any amount in excess of the current interest due (and applicable fees that are due and payable, if any) will be applied to principal. If you pay ahead and a payment is not required for the current month, please be aware that interest is still accruing. If you would like to pay the interest, you should still make an interest payment. You may call us to find out how much interest has accrued. Otherwise, if payments are not made each month due to being paid ahead, most or all of the next payment may be applied to interest.
To see if your account is currently eligible for any payment extension(s), call 1-800-234-0971. If it is, you will need to submit a payment extension application and receive approval. All pages of the payment extension application must be returned to us. Approval is not guaranteed, so please continue to make timely payments until you are notified that the extension application has been approved.
No, our automatic payment system is set to accept the “Bill Amount on the Due Date." The automatic payment system will execute the monthly amount due as of the due date.
Overnight payments should be mailed to Lockbox SVCS 205749, Stellantis Financial Services, Inc., 2975 Regents Blvd, Suite 100, Irving, TX 75063. Regular payments should be mailed to Stellantis Financial Services, Inc., PO Box 205749, Dallas, TX 75320-5749.
Payments are required to be made on a monthly basis on or before the due date listed in the contract. Payments are considered past due if not received by the due date, even if your contract contains a “grace period.” If your contract permits a late fee, a “grace period” only pertains to when a late fee will be assessed. You may always make a payment(s) prior to your due date or prepay the loan without a prepayment fee. In fact, if you make payments before the due date, you will pay less finance charge over the course of the loan than disclosed in the contract.
We offer several convenient ways to pay for your account. Find the option that best fits your needs on your monthly servicing statement or by visiting our Payment Options page at https://www.stellantis-fs.com/PaymentOptions
We may be able to work with you to try to make the best of a difficult situation. Timing is critical and we encourage our customers to contact us as soon as they identify the onset of financial hardship. The sooner we are notified, the more options we may have available to assist you. If you need assistance, contact us by calling 800-234-0971, Monday-Friday from 8:00 am until 6:00 pm ET.
Your current balance is your principal balance only. A payoff includes the principal balance, any outstanding fees, and the interest accrued since the last payment we received up through the payoff date. There is no penalty for early payoff.
No. We will send you a monthly servicing statement.
StatementsBack to Categories
Yes. You may access monthly servicing statements online. To view, download or print an account statement, go Stellantis-fs.com and enter your login and password. Select “Statements” and then select the statement month you would like to view or print. Please note: You are only able to view e-statements from the time you started using e-statements.
On your desktop PC: Log on to www.stellantis-fs.com. If you are an existing customer, log into your account using your login ID and password, then click the "Customer” icon. If you are New customer, click on “Sign Up Now” and create a login and password. Once you are logged into your account you will be on the Main account page. Click on the icon called “Statements” You'll see an explanation about e-statement and a consent form. In order to receive e-statements and other electronic notices, you must read our Electronic Statement Disclosure & Agreement and agree to the terms and conditions thereof. You will also need to enter an email address and text and click I Agree. After that, your statements will be paperless, which you can access virtually anytime, from anywhere—simply by going to stellantis-fs.com and clicking on "Statements."
By email: Send your request to cancel to firstname.lastname@example.org Or in writing: Stellantis Servicing Corporation Attn: Compliance Department U.S. Mail/Delivery: 3065 Akers Mill Rd, Suite 700, Atlanta, GA 30339 E-Mail: email@example.com.
We may not have your current address on file. Other reasons may include the following reasons: (i) You may have filed a Bankruptcy petition; (ii) You may be represented by an attorney; or (iii) You may have asked us to cease all communication with you. If you believe that you should be receiving monthly servicing statements and are not, please call our Customer Service Department at 800-234-0971.
No, but a statement will be provided to you upon your request. You may request a statement by contacting our office at 1-888-622-9211 or you may email us at firstname.lastname@example.org.
Stellantis Financial Service will send you a monthly billing statement.
Credit Reporting and BankruptcyBack to Categories
We are unable to modify information that is reporting accurately to the consumer reporting agencies. Goodwill requests may be sent to email@example.com. We will review reporting for accuracy and any valid delinquencies will continue to report.
There are many factors that can impact your credit score. We are unable to determine how the information on your credit file impacts your credit score. For additional information regarding your credit score, you may contact the consumer reporting agencies directly.
We may report information about your account to Equifax, Experian, TransUnion, and Innovis. Late Payments, missed payments, or other defaults on your account may be reflected in your credit report. Most accounts are reported; however, there may be instances in which we will not report data to the consumer reporting agencies. Accounts that are in Bankruptcy status or have experienced a Bankruptcy may not be reported.
Equifax: www.equifax.com or 1-800-685-1111; TransUnion: www.TransUnion.com or 1-800-888-4213 or 1-800-916-8800; Experian: www.experian.com or 1-866-200-6020 or 1-888-397-3742.
Accounts that are 0-29 days past due will not report to the credit bureaus as past due. However, once an account becomes 30 or more days past due, it is at risk of reporting as past due. To determine how your account information reported, you may review the information on your credit report. If you believe the that reported information is inaccurate, please send the dispute notification to: Stellantis Financial Services, Inc., Attn: Compliance Department, U.S. Mail/Delivery: 3065 Akers Mill RD SE, Suite 700, Atlanta, GA 30339, E-Mail: firstname.lastname@example.org.
You will receive an adverse action notification with instructions. You may also call toll-free 833-714-2925 for questions about the credit decision.
Mail: Stellantis Financial Services Attn: Compliance Department 3065 Akers Mill Rd SE, Suite 700 Atlanta, GA 30339; or E-Mail: email@example.com Facsimile: 866-390-2947 Please make sure to include the specific information being disputed and to provide any information you have to substantiate the dispute. We do not require a particular format, but the CFPB offers helpful advice concerning filing a dispute: https://files.consumerfinance.gov/f/documents/092016_cfpb_FurnisherSampleLetter.pdf *Consumer reporting companies and furnishers may not limit a person’s dispute rights: Consumer reporting companies and furnishers must reasonably investigate disputes received directly from individuals. For furnishers, they must reasonably investigate all indirect disputes received from consumer reporting companies. These requirements remain in place even if a person does not include or use the entity’s preferred format, intake forms, or documentation.
Yes, if the account was removed from your credit file, reporting should be reinstated upon the expiration of the 60-day rescission period. If reporting hasn't reinstated, you may contact the Credit Dispute department at 833-714-2934 so that we can review the account to verify when reporting will resume.
It is our current process to delete accounts that are included in Bankruptcy case. It is possible, however, that reporting may be reinstated in the future depending on the circumstances (e.g. reaffirmations It is our current process to delete accounts that are included in Bankruptcy case. It is possible, however, that reporting may be reinstated in the future depending on the circumstances (e.g. reaffirmations or dismissals). or dismissals).
Requests to have the dispute code removed can be submitted to Stellantis Financial Services in writing. The request must indicate "I am no longer disputing this account. Please remove the dispute indicator from my credit report."
You should always review your credit reports. If you believe that we have reported inaccurate information concerning your account to any consumer reporting agency, then please send us a dispute notification indicating the specific information that you believe is inaccurate and containing all of the relevant information as to why you believe that information is inaccurate. Please send the dispute notification to: by mail or courier to Stellantis Financial Services, Inc., Attn: Compliance Department, 3065 Akers Mill RD SE, Suite 700, Atlanta, GA 30339, or by E-Mail: firstname.lastname@example.org. Please use caution when sending sensitive information by an unsecured email.
We report the payoff amount as the current balance to the consumer reporting agencies. A payoff includes the principal balance, any outstanding fees (if applicable), and the interest accrued from the last payment received up through the date reported. If no payments are made between reporting periods, the increased balance that reported reflects the interest that accrued, and fees assessed between reporting periods. The payoff amount will decrease when a payment posts to the account.
When you file a petietion for bankruptcy, federal law prohibits us from attempting to collect on an account that existed at the time of filing, absent permission from the Bankruptcy Court. We will place your account in bankruptcy status. All statements will cease as we are not permitted to send billing statements to customers involved in an active bankruptcy case. Automatic or recurring payments on the account will also cease. If you have filed a bankruptcy petition, please contact our Bankruptcy Department at 888-622-9208. Send all Bankruptcy documents to Stellantis Financial Services, Inc., Attn: Bankruptcy Department, 3065 Akers Mill Rd. SE, Suite 700, Atlanta, GA 30339. If you have retained an attorney to represent you, please notify us at email@example.com.
Military(SCRA)Back to Categories
You may contact our Customer Service Department via telephone at 888-234-0971 or via e-mail at firstname.lastname@example.org. You may also contact our Compliance Department as follows: Stellantis Financial Services, Inc. Attn: Compliance Department, 3065 Akers Mill RD SE, Suite 700, Atlanta, GA 30339, or by E-Mail: email@example.com. We encourage you to notify us as soon as you are able, but you may submit your request for coverage anytime, up to 180 days after the date active duty terminates. Coverage will apply for the duration of the active duty period, and will be applied retroactively to the active duty start date. Depending on when we receive notification, you may receive a credit or refund of “excess” interest that has already been assessed after coverage began. We will let you decide whether to receive a credit or a refund. The SCRA applies to service members who entered into their credit obligation before entering military service or called to active duty. Stellantis Financial Services, Inc. appreciates the service of America's military personnel. That is why our policy goes beyond the coverage of the SCRA. For example: If you were in active duty status on the contract date but are deployed outside the USA or exited and then later re-entered active duty status, we will honor the rate reduction request. We also honor rate reduction requests for National Guard active duty orders even if not covered by the SCRA or state law. Therefore, do not hesitate to notify us of your active duty status or deployment orders. If you have questions about our SCRA policy and coverage, please contact us at firstname.lastname@example.org.
It depends. Spouses of service members with debt incurred solely in the name of the non-service member spouse are not covered by the SCRA. However, if the account is a joint account with the covered service member, then SCRA benefits may apply. We also have a policy that goes beyond what is required by the SCRA. So, if you reside in a community property state you should contact us to discuss.
Please notify us if you are deployed. While deployed, if you have questions or concerns about your account and are unable to contact us by telephone, you may always contact us via e-mail at email@example.com or firstname.lastname@example.org. Also, one of the most important things you can do before deployment with regard to your financial situation is to designate power of attorney to your spouse or other trusted family member or friend. This can help make it much easier to deal with unanticipated financial issues if they were to arise. For individual accounts in your name only, your spouse or other trusted family member or friend will need a properly executed power of attorney from you. For full details about establishing a power of attorney, be sure to contact your military legal service office or your private attorney. Also, you may be eligible for the SCRA interest rate reduction even if you were in active duty on the contract date based on our policy that goes beyond what is required by the SCRA. We honor requests when the service member is deployed outside the USA.
The SCRA provides protections for eligible individuals who are entering military service or called to active duty. The SCRA applies to active-duty members of the Army, Navy, Air Force, Marine Corps, and Coast Guard; members of the reserves when on active duty; members of the National Guard mobilized under federal orders for at least 30 consecutive days; and active commissioned officers of the Public Health Service or the National Oceanic and Atmospheric Administration. The SCRA is intended to postpone or suspend certain civil obligations—many of them financial—so servicemembers can devote their full attention to their duties while their family members experience less stress. For example, the SCRA places a limit on the amount of interest that may be collected on financial obligations of any kind: 6 percent per year during the time of military service. Any amount over and above that 6 percent is permanently forgiven. If you are eligible, your SCRA benefits and protections begin the day you are called to active duty. SCRA benefits legally expire at the end of your active duty period. SCRA does not relieve you of your responsibility to make payments in a timely manner and it does not prevent a creditor from reporting past due payments to the credit bureaus. The creditor cannot, however, charge you a late fee for any late payments due in the SCRA eligibility period if the fee coupled with the interest charges would amount to greater than 6%. The SCRA applies to servicemembers who entered into their credit obligation before entering military service or called to active duty, but our policy goes beyond the coverage of the SCRA. Therefore, do not hesitate to notify us of your active duty status or deployment orders. If you have questions about our SCRA policy and coverage, please contact us at email@example.com. Please be advised that, if covered by our company policy for a rate reduction, but not covered by the SCRA, the account may not be entitled to all of the benefits of the SCRA, such as prohibition of self-help repossession.
If your installment loan was obtained before you entered military service, the SCRA requires your lender to obtain a court order before it can repossess your personal property during any covered period of military service. The lender must determine whether you are a service member on active duty, and the court is required to protect your rights under SCRA. In order to ensure repossession does not occur and to ensure you get the interest rate benefits that you are entitled to, it's always a good idea to notify us of your call to active duty.
Title and InsuranceBack to Categories
Please submit your request via email at StateChanges.2ndLiens@Stellantis-fs.com or send your request via fax at 1-855-885-8925.
GAP and debt cancellation waivers may be impacted by late payments and payment extensions and a claim may not pay the entire remaining deficiency balance. Please refer to your GAP or debt cancellation agreement or addendum.
Contact us at 888-622-5751. Have the nature of the impound (e.g. traffic stop, accident, IRS, expired tags, etc.), the location of the car, and any fees or damages ready. The fax number for that department is 888-272-5717.
Call the Insurance department at 833-714-2924. Please have your insurance company's name, their phone number, and the claim number available. The fax # is 888-272-5717.
Receipt of your physical title depends on whether or not we are in possession of the physical title or if our lien has been recorded electronically. In either case, we will release our lien within a reasonable time following payment in full. The timing of the release of the title is determined by form of the final payment (e.g., bank check, dealership check, certified funds, or personal check). If we are in possession of the physical title, we will mail the title to you using the address you have on your account. If your address has changed, please let us know. Delivery of the physical title may also be influenced by delays in the U.S. Postal Service. If you have not received your released title by the 20th day following the processing of the final payment, please contact us at firstname.lastname@example.org. In some states our lien is recorded electronically; states include: Arizona, California, Colorado, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Nebraska, Nevada, North Carolina, Pennsylvania, South Carolina, South Dakota, Texas, Virginia and Wisconsin. In those states, we will notify the state of our lien release and the state then will send the physical title to you. You should contact your state DMV for their completion time varies from state to state.
Documents should be uploaded to the website: https://www.myinsuranceinfo.com Contact number: 800-998-0762 Fax number: 844-302-2535
Our vehicle lease agreement requires insurance which provides: (1) Liability insurance with limits of not less than $100,000 per person for bodily injury, $300,000 per accident for bodily injury and $50,000 per accident for property damage, or $750,000 combined single limit; (2) Collision insurance with a deductible no higher than $1,000; (3) Comprehensive fire and theft insurance with a deductible no higher than $1,000; and (4) Uninsured motorist coverage as required by law in the state where the vehicle is registered.
Complaints/Concerns and DisputesBack to Categories
Please contact our Compliance Department. You may email it to email@example.com, or by US Mail or courier to Stellantis Financial Services, Inc., Attn: Compliance Department, 3065 Akers Mill Road SE, Suite 700, Atlanta, GA 30339. Please use caution when sending sensitive information by an unsecured email.
If you have any concerns about your account, you may always contact us as follows: U.S. Mail: Stellantis Financial Services, Inc. Attn: Compliance Department, 3065 Akers Mill RD SE. Suite 700, Atlanta, GA 30339 or by E-Mail: firstname.lastname@example.org
A response will be sent within 30 days of receiving the dispute; however, responses are typically sent within 14 business days of receiving the dispute.
A response will be sent within 30 days of receiving the dispute; however, responses are typically sent within 14 business days of receiving the dispute.
LeaseBack to Categories
You are responsible for any applicable tolls, tickets, property tax or fees assessed during your lease contract. The initial bill may come to Stellantis Financial Services, then, we will add the charges to your monthly billing statement.
Some states have annual property taxes that apply to leased vehicles. The property tax is collected by the tax collector's office in the county/city in which the vehicle is registered. The taxing collector dictates the tax amount owed and the timing of the invoice(s). In most cases, Stellantis Financial Services will receive a bill from the taxing authority and will pay the amount directly to the taxing authority; this amount will then be billed to your account.
Taxes vary by state and are calculated based on the lease payment amoun t and the garage location of the vehicle. This tax can fluctuate due to city, county, or state tax rate changes. If the garage location of the vehicle has changed, the tax amont may also change. Please contact your local tax authority to verify your monthly tax rates.
A Transfer of Lease may allow you, the original customer, to transfer the ownership, equity, and responsibility for their vehicle to a new customer, who agrees to pay the remaining installments of the contract. This does not release the original buyer/lessee from their contractual obligation and certain restrictions may apply. To find out additional information or to request a Transfer of Lease application, please contact Customer Care by calling 800-439-0985.
End Of LeaseBack to Categories
At the end of the lease, you can choose to either: return your vehicle and replace it with a new vehicle, purchase your current vehicle, or return your vehicle.
In some cases, you may be able to extend your lease. However, extensions may not be available. Please call Customer Care at 800-439-0985 to see if your vehicle qualifies for a lease extension.
You will need to return your leased vehicle to your originating dealership (the dealership where you first leased your vehicle from). If you have moved, or if you are unable to return the vehicle to your originating dealership for any other reason, please call Customer Care at 800-439-0985 to assist in locating another dealer near you.
Yes. Call your originating dealership (the dealership where you first leased your vehicle from) to set up an appointment to return your leased vehicle on or before your maturity date.
Yes. A lease end inspection should be scheduled before you return your vehicle.
To schedule your lease end vehicle inspection, call 800-439-0985 to speak to a Stellantis Financial Services Lease End Consultant.
The lease end vehicle inspection is free of charge and can be completed either at the originating dealership (the dealership where you first leased your vehicle from) or a place of your choosing - such as your home or place of work.
The lease end vehicle inspection report will be available 24-48 hours after the inspection has been completed.
You may choose to return your vehicle early. However, please note that an early return will be subject to possible early termination liability (including remaining payments and other lease end charges). For more specific information regarding early termination, see the early termination section of your lease agreement.
Yes, you can choose to have any chargeable excess wear and use on your vehicle repaired before returning the vehicle. You will need to provide repair receipts as proof of any repairs completed for the corresponding excess wear and use charges to be waived.
You can find your mileage allowance on your lease agreement in the Excess Wear and Use section.
If you go over your mileage allowance, you will be charged per mile at the rate listed on your lease agreement.
You are not able to purchase additional mileage after the initial lease signing. However, our Lease End Consultants may be able to assist with other options. Call 800-439-0985 to learn more.
After you return your vehicle, you will receive an end-of-term invoice if any charges are due. These charges may include: Turn-In fee, Excess Wear and Use fees, Excess Mileage fees, Remaining and unpaid monthly payments, and any other amounts due (taxes, late fees, etc...)
Any end of term charges will be billed 4-8 weeks after you return your vehicle. Note: Stellantis Financial Services adheres to state requirements regarding invoice timing.
Online - Go to Accounts > End of Lease > Make Payment; By Phone - Call 800-439-0985; By Mail - Stellantis Financial Services, 75 Remittance Drive, Suite 1738, Chicago, IL 60675 (make the check payable to Stellantis Financial Services.)
To purchase your leased vehicle, you will first need to obtain a lease payoff quote by either calling Customer Care at 800-436-0985 or by logging in to your Stellantis Financial Servcies online account. All payoff quotes are valid for 10 days. You may choose to send a check directly to Stellantis Financial Services to purchase your vehicle. Additionally, your originating dealership may be able to assist with the purchase and any financing needs (subject to approval). Note: You will need to send in an odometer disclosure statement with your check to receive your title
Yes. Please see your originating Chrysler, Dodge, Fiat, Jeep®, and RAM dealership to review your options
The turn-in fee is outlined in the lease agreement and charged after the return of the vehicle (if the vehicle is not purchased).
Your turn-in fee may be waived if you buy or lease another Stellantis vehicle; see the lease agreement for details. If you exercise the purchase option in the lease agreement, the lease turn-in fee will not be charged.
No, the SCRA also allows eligible service members to cancel or terminate your lease without paying certain early termination charges or penalties. However, you may still be responsible for some end-of-lease amounts such as past due payments up to the date of termination, taxes, excess mileage and/or excess wear related to your vehicle(s). The Consumer Financial Protection Bureau has the following useful FAQ: https://www.consumerfinance.gov/ask-cfpb/i-am-in-the-military-and-have-an-auto-lease-if-i-am-ordered-to-move-overseas-or-deploy-can-i-cancel-or-terminate-my-auto-lease-without-paying-early-termination-charges-or-a-penalty-en-889/