Dealer Contact Information
Dealer Customer Service
The following information is to assist our Stellantis Dealers with any questions they may have to better support their customers.
CUSTOMER SERVICE
OPTION 1 - Customer Service
OPTION 2 - Payoffs
OPTION 3 - Credit/Funding
OPTION 4 - Titles
OPTION 5 - Dealer Admin
REGIONAL BUYING CENTERS
Southwest(888) 622-9209
Southeast(800) 249-6318
Midwest(800) 262-3165
West(888) 622-9203
Northeast(833) 714-2917
Great Lakes(833) 761-1643
RETAIL LOAN SUPPORT
Loan Customer Care(800) 234-0971
Monday - Friday: 8:00am - 8:00pm (EST)
Loan Payments
PO Box 205749
Dallas, TX 75320-5749
*Please include the customer's account number.
Funding Email for Stips: SFS.Funding@stellantis-fs.com
Funding Fax Number: 1-833-714-2937
Loan Payoff
Dealers can obtain a payoff quote through the SFS Dash dealer portal or by using our automated response system. You will need the customer’s account information to access the payoff amount.
Loan Payoffs: 1-888-622-9207, Option 2
PO Box 205749
Dallas, TX 75320-5749
Lockbox Services 205749
2975 Regent Blvd Ste 100
Irving, TX 75063
LEASE SUPPORT
Lease Customer Care(800) 439-0985
Monday - Thursday: 8:00am - 11:00pm (EST)
Friday: 8:00am - 9:00pm (EST)
Saturday: 9:00am - 5:30pm (EST)
Lease Payments
75 Remittance Drive Suite 1738
Chicago, IL 60675
Funding Email for Lease: LeaseProcessing@stellantis-fs.com
Lease Payoff
Dealers can obtain a payoff quote through the SFS Dash dealer portal or by using our automated response system. You will need the customer’s account information to access the payoff amount.
Lease Payoffs: 1-800-439-0985
PO Box 1730
Williamsville, NY 14231
Stellantis Financial Services
6400 Main Street Suite 100
Amherst, NY 14221-5803